Magnifying Differences
When people are frustrated or angry with someone, they may have a hard time feeling empathy for them. It can be much easier to stay mad at a person and think they are bad if you focus on your differences. It's much easier to stay angry when you don't try to figure out what they might be thinking or feeling in that moment. In the heat of the moment, you are more likely to focus on all of the differences, big and small, you have between yourself and the other person.
However, we have a tendency to set aside our differences when faced with a crisis. In those moments, we unite and are forced to rely on others and use their strengths. In the end, we are all people with unique and special qualities. We may magnify our differences in the heat of the moment. But we all have the ability to relate and connect with others. Hopefully, it does not take a crisis to force you to use this ability.