Redirecting Resistance
There are times in a conversation when someone says something negative. Negative statements have the potential to create conflict. To keep the conversation moving in a positive direction, ask open questions. Ask about the problem, then redirect the person to focus on positive options.
Practice with the following scenario.
It’s a typical night at home. During the conversation, choose the best response for each person. The best responses will keep the conversation moving in a positive direction.
Final score: /4
You did a job redirecting negativity into positive directions.
If you would like to try again, click “restart.” Otherwise, click “continue.”
You did a job redirecting negativity into positive directions.
If you would like to try again, click “restart.” Otherwise, click “continue.”
Your overall score was /4
You could do a better job redirecting negativity into positive directions.
Please run through the interaction again to improve your score.
You could do a better job redirecting negativity into positive directions.
Please run through the interaction again to improve your score.