Conflict Resolution

There will be times when someone else is telling you that they feel you have done wrong. When someone is attacking you verbally, moving into active listening mode is usually the most useful response you can make.

Use the following exercise to practice active listening.

You walk in on a fight between your friend and his girlfriend. It’s a pretty heated argument. Give your friend some tips on how to use active listening to work this out and keep the situation from getting violent.